Terms and Conditions

Please see link below for our Refund, Exchange and Warranty policy.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#replacements-and-refunds

Shipping Policy.

  • We endeavour to dispatch same day for orders placed before 11am.
  • We  offer Free pick up from our Sydney warehouse (you will receive a notification when your order is ready, usually within 24hrs, if urgent please phone to discuss immediate pick up, warehouse is located in Mona Vale).
  • Heavy, valuable or oversize items can only be dispatched by courier with cost determined on an individual basis depending on your location. Dangerous goods can only be dispatched by road-freight courier.
  • All markets are important to us which is why Film Supplies Online will always ship with best available rates.

Delivery times.

Items in stock are generally dispatched within 24 hours of receiving your order (if placed before 11am on business days).

Some items may ship separately.

East-coast Australian metropolitan orders are usually delivered the next business day, with other city destinations taking up to 3-5 business days. Rural or remote addresses may experience slightly extended delivery times, depending on your location.

  • The average delivery times for Drop shipped items is 3 Business days’ including most main country areas
  • 3-7 Business days for WA, QLD, and the NT.

Film Supplies Online will attempt to deliver your items at the earliest possible time in every instance; however delivery time is subject to variation without notice depending on courier and postal delays that are beyond our control. You will be contacted if for any reason unexpected extended delays are to occur.

If you elect authority to leave without signature, then once the parcel has been delivered to your shipping address Film supplies online takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing delivery with signature.

Unless specified by the Sender, all packages shipped via our Approved Carrier network require a signature upon delivery. If the delivery driver was unable to obtain a signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.

Here are some common reasons why a driver would be unable to obtain a signature:

  • Access to the delivery drop off location was not possible
  • There was no answer at the door when buzzed / knocked
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location

If you gave Authority to Leave it unattended and it still wasn’t delivered:

  • The drop off location was not deemed a safe place to leave the item unattended (this helps prevent damage and theft)
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location
  • if your friendly delivery driver failed to reach you whilst attempting the delivery of your parcel, we should have already notified you via email and or SMS. This email contains important instructions about how to collect your parcel or schedule a re-delivery to a location or time that suits you.
  • Why didn’t the driver just leave my item at the address I gave you?
  • Our Approved Carriers are instructed to only deliver items with a signature from the recipient. This is an important step in ensuring your parcel gets delivered to the right person. Alternatively, if you have requested “Authority to Leave” and your item was still not left, the delivery driver may have deemed it unsafe to leave your item at the location requested.
  • Ok, so what do I do now – I just want my package!
  • The fastest way to arrange a re-delivery or to identify where to collect your item from is to contact the carrier directly by calling their call centre number, quoting your parcel’s ID number. You can find both of these details on your parcel’s tracking page indicated in the screenshot below:
  • Pro-tip: Based on experience with Shippit’s Approved Carriers, re-delivery can generally be arranged from the next business day onward.
  • I was home but nobody knocked!
  • From experience, there may be occasions where its unclear whether an attempt to deliver was actually made. In order for us to improve our service, please let us know via the rating link we send you at the completion of you delivery.
  • Finally, if you have some special instructions or would like to let us know of any issues you have encountered you can email our shipping provider at [email protected] or email us at [email protected]
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